Stay informed about your health care through our secure online Patient Portal.

Once set up, you'll be able to:

• check your upcoming appointments and planned procedures
• track your waiting and preparation list status
• complete your Health Questionnaire online
  (we'll send a message to your inbox if this option is available).
• read secure messages in your Patient Portal inbox
• access your health records, including pathology results, radiology reports, and endoscopy reports.

Austin Health has partnered with VicKey (formerly MyHospital) to deliver the Patient Portal service.

Sign in to VicKey

Who can access our Patient Portal

Our Patient Portal is available for patients receiving care at Austin Health who are aged 14 or older.

You can also apply for access if you are:

• a parent of a child aged under 14 who is receiving care Austin Health
• supporting a patient who is receiving care Austin Health.

Our new service

Our Patient Portal is a new way to see your health care information online. It is ready to use now, with more features to come. Some of your care information may not be available yet. 

How to set up your account

You will need a VicKey account to access your information through our Patient Portal.

To set up your account you will need to have your UR number (patient identification number) and mobile phone handy.

There are three main steps:

Step 1: Create a VicKey account 

Step 2: Link a patient to your VicKey account

Step 3: Verify your identity

Create VicKey account

Read VicKey terms of use.

Helpful resources

Watch our video on setting up and using the Patient Portal

Read our frequently asked questions

Frequently asked questions - Patient Portal

Download our user guide

Related content

• Text messages (SMS) from Vickey

  You may get text messages from Austin Health via VicKey if you have access to our Patient Portal or are on a waiting or preparation list.

• Health Questionnaire

  To help us plan your care it is essential to complete your health questionnaire.

• Accessing your health records from our Patient Portal

  If you have access to our Patient Portal on VicKey, you can choose to view clinical documents about your care at Austin Health.

Contact us

For help signing in and using your VicKey account and the Patient Portal, contact:

Patient Portal Support Office

Phone: 1300 867 127

Email: patientportal@austin.org.au

Our phones and email are monitored Monday to Friday from 9am to 4:30pm, excluding public holidays.

Support services

• Disability liaison

  We support people with disability to use hospital services and access the care and treatment they need.

• Interpreters

  We provide free interpreters for patients.

• Ngarra Jarra Aboriginal health

  We support Aboriginal and Torres Strait Islander Peoples and their family while using hospital services.