Contacting you during the wait list audit process helps us to:

• ensure your details are correct
• ask if you still require our specialist care
• provide advice where necessary for urgent care

If you are waiting for appointments from more than one specialty, you will receive separate communication for each.

How will we contact you?

If you have provided your mobile number, we will send you a text message.

Why do we need this information?

We need this information to ensure:

• your contact details have not changed
• you still require our care

You will need to respond with 'Yes' if you still require our care.

You will need to respond with 'No' if you no longer require your appointment. For example, if you have been treated elsewhere or if you have improved. 

What happens if you do not reply?

If you do not reply to our first text message, we will send you a text message reminder. If we still do not receive a response, we will try to reach via an alternative contact detail you have listed, including contacting your GP.

What happens once I have responded?

If you respond with ‘No’

If you answer ‘No’ to requiring your appointment, we will remove you from our waiting list. Any future need will require a new referral from your GP.

If you require appointments for more than one specialty, you will receive separate communication from us for each specialty. Please make sure you check the specialty before responding to the text message.

If you respond with ‘Yes’ 

If you say ‘Yes’ to requiring your appointment, we will contact you when we are ready to offer an appointment.

We continue to work with our specialists to reduce your waiting time.

More information