About the initiative

The Regional Outcome Review Initiative (RORI) is an ambitious project bringing together stakeholders from mental health, alcohol and other drugs (AOD), and suicide prevention services. It has demonstrated proof of concept with notable engagement and positive feedback. Within two years it has moved from initiative to business as usual within our region.

Informed by the Royal Commission into Victoria’s Mental Health System and shaped by the stories and experience of people with lived and living experience, we promote collaboration, integration, and continuous learning. By harnessing the power of joint reviews, collective learning forums, and a panel pool of experts, we work together to drive improvements in service delivery, ultimately enhancing the quality of care and support to those we serve.

Initially set up for mental health, AOD, and suicide prevention services in the north-east and eastern regions of metropolitan Melbourne, RORI can be applied to other health settings and regions.

Toolkits and resources are provided as a road map for you to implement the RORI actions in your organisation.

Lived experience statement

“The Regional Outcome Review Initiative is a long-awaited development in the sector and one which we anticipate will be applauded by consumers, families and carers. It is a remarkable step forward in local mental health reform, providing a very real opportunity to build consumer and family confidence in the system. RORI can help people get the answers and the follow-ups they deserve from services. When this happens, service collaboration and integration become a reality, and the whole system improves."

Lynda and Denise, Lived Experience Representatives

Purpose

Enhance service delivery

Use Joint Reviews to address challenges and improve care outcomes.

Drive collaboration and continuous learning

Uniting stakeholders to share insights, expertise, and best practices by cultivating a culture of openness, curiosity, and ongoing improvement through a monthly collective learning forum.

Strengthen incident review rigor

Improving access to independent panel members and staff development opportunities through a panel pool.

Participating organisations

Get involved

Implementation toolkits and resources

Implementation toolkit templates

Training videos

From Incident to Improvement: Behind the Scenes of Incident Reviews 

This video guides viewers through the processes around incident reviews in mental health, AOD, and suicide prevention services. Emphasising a ‘no blame’ culture and collaborative learning, the video aims to show how incidents become opportunities for learning and meaningful improvements.

From Incident to Insight: Navigating Complexities in Mental Health, AOD, and Suicide Prevention Incident Reviews

This video explores the intricate world of incident reviews within mental health, AOD, and suicide prevention services. It addresses the unique challenges of conducting reviews in these high-stakes fields, where serious incidents are rare but have profound implications. Through expert insights, the video aims to demystify the review process, counter common fears and misconceptions, and shift the focus from blame to constructive learning. Emphasising the importance of collaboration and continuous improvement, it provides practical strategies for staff to better navigate and learn from incidents, ultimately fostering a culture of safety and enhanced patient care.

Poster - From Incidents to Improvements

One page poster on the process of incident reviews. 

Print versions

Digital versions

Contact us

To find out more, speak to your steering committee representative or contact:

Naomi Capper
Project Lead
Regional Outcome Review Initiative

Email: naomi.capper@austin.org.au

For service providers in the eastern and north eastern regions of metro Melbourne please contact Brad Wynne at brad.wynne@svha.org.au if you wish to explore how you can join our existing Collective Learning Forum or Panel Pool.