About us

Our Residential In Reach service provides care to clients in residential aged care facilities, as an alternative to coming to the emergency department.

This free service, staffed by nurses and doctors, is available to support facilities to manage acute health issues when a GP or locum is unavailable.

Our services

We provide the following services for clients in residential facilities:

• Assess and manage unwell or injured residents
• Provide treatment options other than hospital transfer
• Administer subcutaneous fluids and IM medications
• Troubleshoot catheter/PEG problems
• Provide palliative care support
• Advice with complex wounds

Referrals

For residential facilities

Contact us if you:

• Are unable to access the resident's GP (or if the GP is requesting Residential In Reach)
• Are considering sending a resident into the emergency department
• Need assistance to perform a procedure
• Need timely clinical advice

Call 0422 006 655 

Monday to Friday: 8am to 8pm
Saturday, Sunday and public holidays: 9am to 5pm

Please have a full set of current vital signs available before calling.

Same day assessments available (based on triage and availability).

Contact us

Residential In Reach

Phone: 0422 006 655

Open hours:
Monday - Friday: 8am - 8pm
Saturday, Sunday and public holidays: 9am to 5pm