Below is an overview of some of the progress made in the last six months, January to June 2024, and some of the key priorities for the next six months.

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Priority Area 1: Inclusive

Key actions under Priority Area 1: Inclusive are:

• 172 Austin medical staff attended training on, ‘Small Change, Big Impact: Disability and the patient experience’.
• 223 staff completed a survey about their baseline disability knowledge & confidence.
• We offer remuneration for formally onboarded consumer partners.
• We now have posters for staff on language about disability and how to ask the disability question.

Priority Area 2: Accessible

Key actions under Priority Area 2: Accessible are:

• Easy English version of the Disability Liaison Officer (DLO) poster is now available.
• The Emergency Department rebuild will have a ‘changing places’ toilet.
• The project to support dedicated recharge points for powered mobility users has been closed. If need is identified in the future, the project may be revisited.

Priority Area 3: Effective

Key actions under Priority Area 3: Effective are:

• Research has started to help us understand how the DLO program improves access to care.
• Our NDIS program lead roles have started and are supporting staff to understand the NDIS.
• Ability@Austin are now offering 10 services.
• DLO program referrals continue to grow overall, 517 referrals across inpatients and outpatients between January and June 2024.

Key priorities

Key priorities over the next 6 months are:

• A Workplace Adjustment Guideline to support staff will be endorsed.
• We are about to start a project improving our website to improve accessibility.
• Identify staff language skills, including Auslan, to improve patient experience.
• We will update our NDIS documentation for staff.
• Disability identifier question set report will be published.