Clinics & services
Disability liaison
Disability liaison
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About us
Disability Liaison Officers (DLOs) support people with disability, their families and support networks to access services at Austin Health.
Our services
We support people with disability, their families and support networks to access:
- Austin Health services and other health and human services
- inpatient and outpatient services
- COVID-19 testing, treatment and vaccination
We also provide advice to health care teams to provide safer, accessible, and more inclusive care.
People with disability can also find resources on this page to support their access to Austin Health.
This information is also available on our Easy English poster.
Links and downloads
Contact us
Disability Liaison Officer
Phone: 03 9490 7620
Email: disabilityliaison@austin.org.au
Open hours: Monday to Friday 8am to 4pm
Complete our online DLO referral form
For referrals, complete our online referral form and we will contact you.
Accessible parking
Austin Health has accessible car parking for people who use wheelchairs at the Austin Tower and Harold Stokes carpark. The Harold Stokes carpark can accommodate over height vehicles. You can book a car park by contacting the Car Parking Office on 9496 4512 between 6am and 10pm.
You can also ask a DLO to book a car park for you by calling 9490 7620, or by emailing disabilityliaison@austin.org.au. We are available 8am to 4pm, Monday to Friday, excluding public holidays.
Accessible accommodation
We have made a list of some accessible accommodation options that may be helpful for people who need to travel to access Austin Health. See: accessible accommodation near Austin Health.
Autism Care Plan
The Autism Care Plan is a way for you to tell Austin Health about your needs, likes and dislikes. This care plan will help Austin Health provide you with individualised treatment and care when you stay at hospital.
You can fill out this care plan by yourself, with help from someone else or a Disability Liaison Officer before you come to Austin hospital.
Once you have completed the Care Plan, please send it to the Disability Liaison Officer team. We will save it in your medical record for when you come to Austin Health. You can also bring a copy of the Care Plan with you when you come to Austin Health.
Links and downloads
COVID-19 testing
Please see our information about accessing Austin Health services during the COVID-19 pandemic.
Please let us know if you need support to access these services.
If you have COVID-19 symptoms and cannot leave home due to disability or the need to care for others, then you can be tested at home.
The Call-to-Test service is run by the Victorian Department of Health and Human Services. To access it, call the DHHS coronavirus (COVID-19) hotline on 1800 675 398 and select option 7.
COVID-19 vaccination
Our COVID-19 vaccination clinics have closed. Visit the Victorian Government's Coronavirus website to find out how to book your COVID-19 vaccine appointment.
Access the Commonwealth Department of Health's information for people with disability about COVID-19 vaccines and COVID-19 vaccination easy to read resources.
We can support access to these services.
Disability Action Plan
At Austin Health we are committed to greater access and equity of care for people with disability.
Our Disability Action Plan lays a foundation for our organisational approach to all disability related improvement work.
Find out more here: Disability Action Plan.
Social scripts
We have created social scripts using simple language and photos that describe what to expect when visiting Austin Health. View our social scripts.
Your rights at hospital
People with disability have a right to get safe healthcare like everyone else. Our hospital has rules to make sure you get the healthcare you need.
Links and downloads
For more information about your rights as a patient, including translations in different languages, see: Your rights & responsibilities.
Patient care preferences
Patient care preferences tells us who and what is important to you, and ways in which you would like to receive your care.
When admitted to hospital, we will ask you some questions about yourself. These questions include what your day-to-day activities are, usual behaviours for you, how you communicate, how you move around and who your support people are.
By letting your healthcare team know this information, it means that we can provide care in a way that suits you.
If you are planning to come to hospital, you can answer these questions before arriving. You can do this by completing our patient care preferences form below.
Links and downloads
Alternatively, we can ask you these questions when you arrive at hospital.
Please contact the DLO team if you need any further information or would like support to complete your care preferences.
Related services
Other services
Links to other services that can support people with disability, their families and support networks.